Track a payment · by order reference
Where is my payment?
Enter the order reference from your payment order or from the beneficiary's reference. Our desk replies with the current step and the expected credit date. Amounts, documents and bank details go only to the contacts named in your agreement.
Enter the order reference from your payment order or our email, for example ARK-24817 for payments or ARK-C-24801 for collections. The status comes from the operations desk by email.
What the tracker shows
The current step, the time it was reached, the rail, and the expected credit date.
What it does not show
Amounts, bank details, documents and names. Those go only to the contacts named in your agreement.
If the status has not moved
“Transfer sent” on SWIFT typically stays for one to two business days. After two business days we ask the beneficiary's bank for a credit confirmation. Support answers within a business hour on business days.